At FadeCraft, we take pride in delivering top-tier grooming services in a comfortable and professional setting. Your satisfaction is our priority, and we aim to handle cancellations and refund requests with fairness and clarity. Please read our refund policy carefully:

1. Appointment Cancellations

• Appointments canceled at least 2 days (48 hours) in advance are eligible for a full refund or reschedule at no extra cost.
• Cancellations made 24–48 hours before the scheduled time are eligible for a 50% refund.
• Cancellations made less than 24 hours before the appointment are non-refundable, as the time slot has been reserved for you.

2. No-Shows

• Clients who do not show up for their scheduled appointment without prior notice will be considered a no-show.
• No-shows are not eligible for a refund, and may be required to prepay for future bookings.

3. Dissatisfaction with Service

• If you are not satisfied with your haircut or grooming service, please inform us within 24 hours of your appointment.
• We will offer a free correction if the dissatisfaction is due to a service-related error.
• Refunds will only be issued in rare cases where the issue cannot be resolved with a correction.

4. Prepaid Packages and Gift Cards

• Prepaid service packages are non-refundable, but can be transferred to another person upon request.
• Gift cards are non-refundable and non-exchangeable for cash, but do not expire.

5. Late Arrivals

• If you are more than 10 minutes late, we may need to shorten your service or reschedule, depending on availability.
• In such cases, no refund will be issued for missed time.

We appreciate your understanding and cooperation in respecting our time and service. If you have any questions or need to make changes to your appointment, feel free to contact us.

Thank you for choosing FadeCraft!